Do you have experience with 1st / 2nd level support, and do you want an exciting job, then you might be our new IT supporter in Oslo?
Mansoft is an IT consulting company with over 100 consultants. We have been around since 2004, and we specialize in a number of Microsoft solutions. Our company assist our customers with support, operation, implementation, design and counselling. Mansoft has several years of experience with offering sublime 1st and 2nd level support, and many of our customers choose to outsource their internal IT support to Mansoft.
4 years ago, our customer L'oreal chose Mansoft as their supplier of IT support in Denmark, and we have recently become responsible for the Nordic IT-support including Sweden, Norway and Finland. Therefore, Mansoft have a permanent team of IT supporters who sits physically at L'oreal's offices and support their users. For the L'oreal office in Oslo, we are looking for an IT supporter who will be responsible for providing local 1st and 2nd level support.
About the position
You will be a hired as an employee at Mansoft, but your daily workplace will be at L'oreal (Lysaker Torg 35, 1366 Lysaker, Norway). Our Nordic support team consists of 5 supporters in Denmark, 1.5 in Sweden, 1 in Findland and 1 in Norway.
In Oslo, you will be responsible for running the local support (telephone, walk-in and onsite), but also work on joint projects and with your other Nordic colleagues with whom you will be in close dialogue with daily. You will be part of L'oreal's company culture, and therefore become well acquainted with their employees. Your manager and the support team at L'oreal give you a great introduction to your work tasks and the Finish office in general, and they will make you feel welcomed and help you if there are any questions or uncertainties.
You will be given many different tasks, and we expect that you have experience with several of them. We have listed the tasks in a need-to-have / nice-to-have order.
You have minimum 3 years of experience with the following tasks:
- Application support (Office 365)
- Operating system installation/support (Windows 10)
- Hardware support (Windows 7/10)
- Printer support
- Mobile support (Android and/or iOS)
- Support and maintenance of AV equipment and meeting rooms
- User administration for AD & applications
- Ticketsystem handling (ServiceNow or other)
Besides the technical skills, it's a requirement that you read, write and speak Norwegian fluently, and also have solid English skills, as you will be supporting both the local office and the other Nordic countries.
It is of course an advantage if you also got experience with some of the following tasks:
- Asset management (e.g., ensure stock levels in liaison with L'Oréal)
- Supplier contact (for 3rd party providers - e.g., Print)
- Support of local systems (e.g., Door lock systems, room booking)
- Telephony Subscription administration (Changes, creations, terminations)
- Training of users (1-1, 1-many, physical, virtual, and tutorial videos)
- Apple Mac support
- VIP support
You make the difference
Do you remember a time when you someone has gone the extra mile to help you? That is great service, and the kind of support that makes you want to give. You will succeed when you are:
Outgoing - You are welcoming person, and you like to talk to users whether it is face to face or remote
Service-minded - You are motivated by helping others and making a difference
Coordinated - You are good at prioritizing your work tasks, but can also change these when needed
Responsible - You are proactive and take ownership on solving your different tasks
Positive - You become part of a Nordic team that likes to chat and have fun, and you contribute with positive energy
Together we improve
At L'oreal, service is the alpha omega, and therefore they focus on improvement and optimization. Users' input and feedback are of outmost importance, and the team asses and discus how the service can be improved. Your thoughts and ideas for improvement are therefore very much appreciated.
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