Field Services Engineer

Posted 22 June 2022
Job Type Independent Contractor

Job Description

Position: Field Services Engineer

Location: Oslo / Norway

Duration: ASAP - 1 year

As a Field Services Engineer you will be Field Engineering of library solutions, including hardware and software. On behalf of our customers and reporting to the Field Services Delivery Manager. You will be tasked to carry out site surveys, installations, commissioning, testing of library solutions. This includes, self-service kiosks, security gates, circulation equipment, AMH, extended access to agreed quality standards, service level agreements and within a defined project budget where demand requires.

Areas of responsibility

  • Implement deployment activities as scheduled & tasked.
  • Conduct site surveys prior to solution deployment, as scheduled & tasked.
  • Complete IT/software installation activities as scheduled & tasked.
  • Implement modular break/fix onsite support, where demand requires.
  • Conduct user/configuration customer training as required (training will be provided).
  • Complete a range of documentation in support of your role, e.g. field service reports, site survey risk assessments & method statements, Return Materials Authorisation, customer acceptance & handover documentation and complete monthly expenses
  • Comply with company policies and procedures.
  • Maintain car stock, completing periodic stock checks as and when required.
  • Act as an advocate & ambassador for the company, its products and services.
  • Ensure your vehicle is kept clean and tidy and presentable.


  • Good knowledge and experience of repairing/servicing/installing/commissioning PC based systems and peripherals.
  • Evidence previous experience in a field service role (telecoms/electronics/security systems or SW/IT based).
  • Access Control, Security Systems/CCTV experience a distinct advantage.
  • Library solutions/RFID/EM experience an advantage - not mandatory.
  • Happy to travel extensively including overnight stays.
  • Demonstrate a good level of customer focus balanced with wider business awareness.
  • Areas of expertise: Network management, like IP, Port, FTP, Fileshare, Firewall.
  • Demonstrate a good working knowledge of IT hardware.
  • Microsoft Office Solutions.
  • Hold a valid driving license.
  • Have experience of working in a H&S regulated environment.
  • Be physically able to work at heights.
  • Be flexible, adaptable and trustworthy.
  • Fluent in English.

What we offer

  • A versatile and varied position in a market-leading company with a global structure
  • A pleasant working environment in a motivated and innovation-oriented team that scores with creative freedom and exciting challenges
  • Flexible working arrangements

About the Company:

For over 50 years, the customer has worked with 30,000 libraries worldwide, combining global insights with strong local support to make the library experience - physical and digital - seamless, intuitive and inclusive.

Through integrated and sustainable technology, we are reinventing how libraries work to inspire and delight all types of people, wherever they are: at home, on the go, or inside the library.

Kelly Services fungerer som rekrutteringsbyrå i forbindelse med denne stillingen. Hvis du velger å søke, vil opplysningene dine behandles i samsvar med Kellys personvernerklæring.

Vi er som oppdragsgiver opptatt av mangfold og like muligheter og oppfordrer derfor alle kvalifiserte kandidater til å søke, uavhengig av rase, kjønn, funksjonsevne, religion/tro, seksuell orientering og alder.


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As an Equal Opportunities employer, we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.